Exchange & Return
If you are not satisfied, you may return products within 14 days of receipt in original packaging. Simply contact us providing your order number.
Only items returned in new, unworn and unused condition are eligible for refund/exchange. Badaboo will not accept returns of items that have been used and/or package removed.
Please ensure that the items are posted back in appropriate packaging to ensure they do not get damaged during shipment.
We advise you to use a tracked/signed service for return as we are not able to refund any orders which got lost by post.
Return fees to Badaboo must be paid by you.
If the returned product does not meet the requirement for exchange or refund after checking, you will be responsible for the return postage fees.
For exchange, only exchange of similar products at the same or lower price is available (if lower price, a refund will be issued for the unused amount). Additional payment is required if you would like to exchange for a more expensive product.
For return, only the paid unit price is refundable.
Shipping fees and other charges are non-refundable.
The refund will be made within 7 working days via the original payment method.
On sale products are not eligible for exchange or refund.
In the unlikely event that you receive a faulty product, please inform us the details of the defects by photographs as well.